Privacy Policy
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This Privacy Policy describes how Rinsingrestore ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit rinsingrestore.world, purchase our posture coaching products, book sessions, or otherwise interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 2020 of New Zealand and applicable data protection standards.
1. Data Controller
The data controller responsible for your personal information is Rinsingrestore, located at 103 Lake Road, Belmont, Auckland 0624, New Zealand. For privacy-related enquiries, you may contact us at support@rinsingrestore.world or by phone at +64212117196.
2. Information We Collect
We collect personal information that you voluntarily provide when engaging with our posture and body habit coaching services. This may include:
- Identity and contact data: full name, email address, phone number, and postal address when provided for session bookings or product purchases.
- Booking and transaction data: details of coaching packages purchased, including Foundation Posture Review, Six-Week Alignment Programme, and One-on-One Desk Habits Coaching sessions, payment references, and scheduling preferences.
- Health and wellness context: information you share about posture concerns, daily activities, workspace setup, and physical comfort levels to enable personalised coaching.
- Communication records: messages submitted through our contact form, email correspondence, and notes from coaching sessions.
- Technical data: IP address, browser type, device information, pages visited, and cookies as described in our Cookies Policy.
3. How We Use Your Information
We use your personal information for the following purposes related to our coaching products and services:
- Processing and fulfilling bookings for posture reviews, alignment programmes, and desk habits coaching sessions.
- Delivering personalised coaching content, exercise materials, habit trackers, and follow-up resources tailored to your posture goals.
- Communicating with you about session confirmations, rescheduling, programme updates, and responses to your enquiries.
- Processing payments and managing refunds in accordance with our Return Policy.
- Improving our coaching methodologies, website functionality, and client experience through aggregated, anonymised analytics.
- Complying with legal obligations, resolving disputes, and enforcing our Terms of Use.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: your explicit consent when submitting forms or agreeing to data processing; the performance of a contract when you purchase coaching products or book sessions; our legitimate interests in operating and improving our posture coaching business, provided these interests do not override your rights; and compliance with applicable New Zealand laws and regulations.
5. Sharing Your Information
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our coaching products, including payment processors, scheduling platforms, email service providers, and cloud hosting services. These providers are contractually obligated to handle your data securely and only for specified purposes. We may also disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Rinsingrestore, our clients, or others.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Coaching session records and summary reports are typically retained for three years following your last session to support continuity of support and reference for returning clients. Transaction records are kept for seven years to comply with New Zealand tax and accounting requirements. Contact form submissions are retained for two years unless you request earlier deletion. Anonymised analytics data may be retained indefinitely.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, secure server infrastructure, access controls limiting staff access to client data, and regular review of our security practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Privacy Act 2020, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your data where legally permissible, withdraw consent for processing where consent is the legal basis, object to certain processing activities, and lodge a complaint with the Office of the Privacy Commissioner of New Zealand if you believe your rights have been violated. To exercise any of these rights, contact us at support@rinsingrestore.world.
9. International Data Transfers
Our primary operations and data storage are based in New Zealand. If we transfer your data to service providers located outside New Zealand, we ensure appropriate safeguards are in place, such as contractual clauses requiring equivalent data protection standards, to protect your information in accordance with this policy.
10. Children's Privacy
Our posture coaching products and services are intended for individuals aged sixteen and older. We do not knowingly collect personal information from children under sixteen without parental or guardian consent. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites, including Google Maps for studio location display. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our coaching products, legal requirements, or business practices. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data in relation to our posture coaching products, please contact Rinsingrestore at support@rinsingrestore.world, call +64212117196, or write to us at 103 Lake Road, Belmont, Auckland 0624, New Zealand.